Privacy Policy

Refund and Cancellation Policies   

How to Return:

• You may return most items within 90 days from the original purchase date as long as the item is unused, in like-new condition, and in the original packaging. In each case, you must provide all paperwork, including product instructions or information and your packing slip/receipt, and any parts and accessories. You should also bring a valid photo ID. If it is 90 days from your original purchase date, please contact the manufacturer directly.
• There is NO return on cut Items, such as chains, wire, tubing, pipe ECT. 

Where to Return: Place of Purchase

• We recommend that you make returns of online purchases to an Ace retail store near you that can issue you a refund (less applicable shipping, handling and other charges). If you do not have an Ace retail store near you or if you need alternative return instructions, please contact Customer Care at 888-827-4223

• If you do not return the item to an Ace retail store near you, the cost of shipping the item back to Ace will be paid by you, unless you received the incorrect item, or the item you received was damaged or defective. You will receive a refund of the purchase price and your delivery and/or assembly fee, as applicable. Your refund will be issued in the original form of payment. If Ace Rewards were used to pay for your purchase, the Reward value or coupon amount is forfeited upon return of the product. We reserve the right to accept returns unless suspected fraud or abuse.

Return Instructions

We recommend that you make returns of online purchases to an Ace retail store near you that can issue you a refund (less applicable shipping, handling and other charges). If you do not have an Ace retail store near you or if you need alternative return instructions, please contact Customer Care at 888-827-4223

Return Credit  | Funds Returned:

If you do not return the item to Gypsum Eagle Ace Hardware, the cost of shipping the item back to Ace will be paid by you, unless you received the incorrect item, or the item you received was damaged or defective. You will receive a refund of the purchase price and your delivery and/or assembly fee, as applicable. Your refund will be issued in the original form of payment. If Ace Rewards were used to pay for your purchase, the Reward value or coupon amount is forfeited upon return of the product. We reserve the right to accept returns unless suspected fraud or abuse.

30 Day Ace Hardware Return Policy does not include Gift Cards, Magnolia Home Paint or gas-powered outdoor equipment. If you return merchandise that was purchased in whole or in part with one or more Rewards, the Reward(s) will be forfeited.

• Gift Cards cannot be returned for any reason.
• Because each Magnolia Home Paint product is made to order, undamaged paint products are non-refundable. Magnolia Home Paint products purchased on acehardware.com cannot be returned to Ace Hardware for any reason. If your Magnolia Home Paint product arrives damaged or is the wrong color/item, please contact Customer Care at 888-827-4223.
• Stihl returns will be considered on a case by case scenario with the Stihl Tech or GM ONLY. Unused equipment can be returned within 30 days of purchase. 
• Gas-Powered or Outdoor Equipment (such as tillers, edgers, mowers, string trimmers, blowers, tractors, generators, chainsaws, snow blowers, as well as all other gas powered equipment) may be returned within 30 days of the date of purchase, with original receipt, provided that it is unused, in like-new condition and in its original packaging. Gas-Powered Outdoor Equipment cannot be returned once gas or oil has been put in it, even if the equipment has been drained of these materials. If you put gas or oil in the equipment you will need to contact the manufacturer regarding any product issues. The manufacturer will handle your claim in accordance with the manufacturer’s policies. Authorized service center information can be found in the owner’s manual or contact Customer Service at 1-866-290-5334 to obtain location information for service centers. Note that appropriate maintenance and use of your equipment is required to ensure manufacturer’s specified warranty is not voided.
• Clearance items are final sale.
• Hazardous materials and products that use hazardous materials, such as flammable liquids or gasses may only be returned to your local Ace store.

• Delivered or Assembled items should be returned to the same local Ace store from which it was delivered or assembled.
• Your local Ace store may charge a re-stocking fee of 15%, minimum of $20, for an item that has been assembled and returned but is not damaged or defective.
• If you received the proper item that was not damaged or defective, you may be charged a $15 pickup fee. You will not be reimbursed for the original delivery fee, if applicable.
• If you wish to return a delivered or assembled Item that Ace incorrectly fulfilled (for example, the wrong color, model or item), or if the item is damaged or defective, return the item(s) to the same store from which it was delivered or assembled.

Delivery /Shipping Policy

How will they deliver/ship products?

• Delivery  of ordered products can either be picked up in the store or shipped using UPS Ground. The cost of shipping will be the customer's expense. 
• UPS Ground Shipping typically takes 3-7 Business days. Gypsum-Eagle ACE Hardware only offers UPS Ground Shipping. (UPS Overnight or 2- Day shipping is not available due to COVID 19 Delays) 
• Signature IS required upon delivery
• We can ship to all 50 United States.

Effective August 19, 2022.

Gypsum Eagle Ace Hardware is committed to protecting the privacy of our customers. When it comes to our customers’ personal information, we don’t sell, rent, or share it with any third party. Nelsonagricenter.com (“Site”) is owned, operated and maintained by Gypsum Eagle Ace Hardware To make sure your personal information stays private, information we collect through this Site is used only in the way and for the purpose described in this Privacy Policy.

Your privacy is important toGypsum Eagle Ace Hardware. You may visit our website anonymously. We collect information from you only when you register on the site, place an order, sign up for our newsletter, fill out a form, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in other site features. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

We may use the information we collect: to personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested; to allow us to better service you in responding to your customer service requests; to quickly process your transactions; and to administer a contest, promotion, survey or other site feature. We send our monthly emails to our customers who have subscribed or provided information via form-fills. You can unsubscribe from our email with the unsubscribe link at the bottom of the email. 

This privacy policy applies to the interaction on Gypsum Eagle Ace Hardware website.

What Information Do We Collect From Customers?

When you visit this Site, we automatically collect your Internet Service Provider’s address, the web page from which you came, and a record of what you do while on our Site. For some site activities, like asking a question or signing up for our email list, we’ll ask you for your email address, and we’ll hang on to that so we can be sure to get back to you with what you need.

When you make a purchase or register an account on the Site, Gypsum Eagle Ace Hardware collects your billing and shipping address including your name, email address, billing address, shipping address, and phone number and any other information necessary to process your order. Credit card transactions are processed directly by a third-party processor. We never collect or store your credit card data on any of our systems. You can always refuse to supply personally identification information, except that it may prevent you from engaging in certain Site related activities.

How We Use Collected Information

Gypsum Eagle Ace Hardware may collect and use your personal information for the following purposes:

·         To improve customer service. Information you provide helps us respond to your customer service requests and support needs more efficiently.

·         To personalize user experience. We may use information to understand how our users as a group use the services and resources provided on our Site.

·         To run a promotion, contest, survey or other Site feature. To send you information about topics we think will be of interest to them.

·         To send periodic emails. We may use the email address to respond to user inquiries, questions, and/or other requests. You will occasionally receive emails that may include company news, updates, related product or service information, etc. If at any time you would like to unsubscribe from receiving future emails, unsubscribe instructions are at the bottom of each email.

How We Protect Your Information

We maintain both electronic and procedural safeguards to ensure the maximum security of your personal information. All orders placed on our site are protected by the highest level of encryption and cannot be viewed or altered as information travels to our secure server. Once we receive your information, we store it on a secure server that is not accessible from the Internet.

Sharing Your Personal Information

We do not sell or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Use Of “Cookies”

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our Site uses cookies to keep track of items, speed navigation, and determine which areas of the Site are popular or unpopular. We may also use cookies to tailor Site content to your interests based on your previous shopping preferences at nelsonagricenter.com. The information stored in this cookie does not directly contain any personally identifiable information.

By default, your browser is initially configured to accept cookies. Although not recommended, you can set your browser to refuse cookies. You will still be able to browse our site, but you may be unable to place online orders with cookies disabled.

Changes To This Privacy Policy

Gypsum Eagle Ace Hardware  has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your Acceptance Of These Terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us.